Tickets purchased are only valid for the theatre location, film, and showtime specified. Before purchasing your movie ticket(s) we urge you to confirm the title, time, location, and quantity of tickets for the movie you wish to see.

 

Tickets can be returned in person at the theatre box office no later than 1 hour before the start of the movie. The purchase will be refunded back to the card you purchased the tickets with online, minus any booking fees.

 

Tickets purchased through our website are eligible to be refunded up to 1 hour before the start of the movie. A link to search for your transaction can be found at the bottom of your purchase confirmation email. Please follow the directions provided in the email link to process your self-service refund. Please remember that online booking fees are non-refundable.

 

Tickets returned in person at the theatre within 1 hour of the movie's start time can be exchanged for a different showing of a movie on the same day or a readmit voucher can be given for a showing on a different date for an admission ticket of equal or lesser value. (pricing may vary based on showtime, 3D Feature, or Xtreme Presentation)

 

Ticket refunds or exchanges will not be provided after the performance time or date specified on the ticket.

 

The theatre locations can only process the refunds and exchanges for tickets at that specific theatre location and cannot facilitate refunds or exchanges for tickets at other Xscape locations.

 

No cash refund on credit/debit card purchases. The refund amount must be applied back to the same card used at purchase, minus any non-refundable booking fee(s). If the initial card cannot be produced, the refund may take up to 14 business days to process.

 

 

If you are seeking to refund tickets purchased through FANDANGO, you may initiate a refund or exchange of a ticket using the online automated tool accessible via your Fandango account available through their website, mobile phone apps, or your purchase confirmation email. Fandango's Terms and Conditions.